Terms + Conditions
Delivery
- Delivery Via runnersneed.com (Subject to Availability of Stock)
- Delivery Times
- Standard Delivery Charges UK Mainland
- Delivery Charges for Europe and Rest of the World
Returns
Our Promises & Guarantees
Other
- Gift Vouchers
- Safety Statement
- VAT Refunds + BFPO
- Statutory Rights
- Prices
- Shoe Recycling
- Waste Electrical and Electronic Equipment Regulations (WEEE)
Delivery
Delivery via runnersneed.com (Subject to Availability of Stock)
We use insured, traceable delivery services from the Royal Mail or courier. 48 hour standard delivery is from the date of despatch not the date of ordering, and is subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order. Scottish Highlands and Islands may take up to 2 working days.
Payment for goods will be taken up to 24 hours prior to despatching the goods. We regret we no longer accept cheque payments.
Deliveries are made between 8am and 6pm, Monday to Friday, with parcels requiring a signature. If there is normally no one at home, a card will be left to re-arrange delivery. Alternatively, please supply an address that can receive the parcel on your behalf. Runners Need's acceptance of your order commences when your order is despatched. At this point the purchase contract starts and you will be charged for the goods.
Should your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.
Delivery Times
Delivery of orders to UK addresses typically takes 1 - 3 working days from when the order was placed, if the item is in stock in our warehouse.
If the item is not in stock in the warehouse, but is in one of our stores, delivery typically takes 3-5 working days.
The delivery period for sale items may be extended by 1 or 2 working days.
Delivery to Europe typically takes 3 - 5 working days from dispatch.
Delivery to the rest of the world can take longer depending on where the parcel is headed.
Standard Delivery Charges UK Mainland
- UK Mainland Postcodes: - £3.95
- Highlands + Islands (inc. Channel Isles): - £3.95
- Northern Ireland: - £3.95
- BFPO: - £3.95
- Any UK Address: Gift Vouchers - £3.95
Standard Delivery Charges Europe and Rest of the World
Europe
- Eire, Belgium, Holland, Luxembourg, France, Germany: £15.00
- Italy, Denmark, Portugal, Spain, Austria, Finland, Sweden: £25.00
- Switzerland, Norway, Romania: £45.00
- Greece, Bulgaria, Czech Rep, Hungary, Poland, Slovakia, Slovenia, Turkey, Lithuania, Estonia, Latvia: £50.00
Rest of the World
| Item(s) Value | Zone A-B | Zone C-D | Service |
|---|---|---|---|
| £0 - £75.00 | £15.00 | £35.00 | Royal Mail International |
| £75.01 - £250.00 | £50.00 | £70.00 | International Courier |
| £250.01 - £500.00 | £80.00 | £100.00 | International Courier |
| £500.01 + | £100.00 | £120.00 | International Courier |
Overseas delivery charges are based on country and weight. Additional local duty and taxes may be required to be paid in certain countries to enable receipt of the goods.
Returns
Returned Goods By Post
Please send returns for orders placed through Runnersneed.com to:
The returns form can be found with your receipt. Goods can be returned for a prompt refund or exchange if they are received back at Runnersneed.com Returns Department within 21 days: in new condition, with the original packaging, labeling and Runners Need receipt.A refund request will be actioned within 3 week days from receipt. The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer.
We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos and books are non-exchangeable and non-returnable, unless incorrect or defective. All of the above does not affect your statutory rights as a consumer. Our stores are unable to refund for orders placed via Runnersneed.com, but items can be exchanged in-store.
Our Promises & Guarantees
UK Price Pledge
We strive to make our prices the most competitive prices in the UK, so if you find the same product for a lower price (in the same size, model and specification) we will be happy to refund the difference. The product must be in stock with our competitor when the Price Match is registered. Our Price Match is offered to you on the following basis.
Our Price Match is for the period of 48 hours from purchase. Our Price Match will not cover items available from private individuals or Sole Traders on auction sites. Items available through Authorised Retailers on the auction sites can be processed using the conditions above.
- If the goods we sell are cheaper elsewhere within the UK, we will match that price at Runners Need in-store or by Mail Order
- The same goods must be in stock at this vendor at the point of purchase for the price match to be valid. Just tell us where you have found the goods cheaper and we will do the rest
- Price match cannot be used in conjunction with any other promotional offer
- If the goods we sell are cheaper elsewhere within Ireland, we will match that price at Runners Need in-store.
- The same goods must be in stock at this vendor at the point of purchase for the price match to be valid. Just tell us where you have found the goods cheaper and we will do the rest
- Price match cannot be used in conjunction with any other promotional offer
Ireland Price Pledge
We strive to make our prices the most competitive prices in the Ireland, so if you find the same product for a lower price (in the same size, model and specification) we will be happy to refund the difference. The product must be in stock with our competitor when the Price Match is registered. Our Price Match is offered to you on the following basis.
Our Price Match is for the period of 48 hours from purchase. Our Price Match will not cover items available from private individuals or Sole Traders on auction sites. Items available through Authorised Retailers on the auction sites can be processed using the conditions above.
No Hassle Promise
For your extra peace of mind all store purchases are covered by our 21 day exchange or refund promise. If you change your mind for whatever reason bring back the items to one of our stores, as new, with the original receipt and packaging and we will be pleased to offer you an exchange or immediate refund - no hassles, no questions, for your total piece of mind.
Other
Gift Vouchers
Runners Need sterling gift vouchers are available to buy in-store. They can only be redeemed in our UK stores. Euro gift vouchers are available only from our Dublin store, and can only be redeemed in the Dublin store.
Lost vouchers cannot be replaced. Gift Vouchers and Credit Notes are none refundable.
Safety Statement
All outdoor sport activities are potentially hazardous and we recommend that training on how to use the safety and hardware products we sell is carried out by a qualified trainer before venturing into your chosen activity.
VAT Refunds + BFPO
The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To ensure receiving VAT refund under B.F.P.O. status, please enclose your 'certificate of entitlement' with each order. VAT Free shopping is available through our UK shops for non EEC residents. B.F.P.O. orders take from 5 working days to process. All VAT orders are processed at full UK rate, with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. Amex cards excluded.
Statutory Rights
These Terms and Conditions do not affect your statutory rights as a customer.
Prices
The prices on this site include VAT at the current rate and are accurate at the beginning of each day. Occasionally a price of an item may be incorrectly quoted on the site or changed during the day. In these cases we will contact you with the correct price and offer the option to cancel the part of the order if you do not wish to continue the purchase. VAT rates are subject to change.
Shoe Recycling
Give your old trainers a new home – recycle them in-store!
You can now leave your used and unwanted trainers at any Runners Need store. We work with organisations who arrange for trainers in reasonable condition to be reused in developing countries or recycled to build sports surfaces, like running tracks and playgrounds. Ask in-store for more information.
Waste Electrical and Electronic Equipment Regulations (WEEE)
The Waste Electrical and Electronic Equipment (WEEE) Directive is a UK law introduced on July 2007 with the aim to reduce the amount of waste created by electronic equipment. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
The introduction of these regulations mean that manufacturers of electrical equipment now need to pay for the collection, treatment and recovery of waste electrical equipment and that the suppliers of equipment, like high street shops and internet retailers, are now able to allow customers to return their waste equipment free of charge to have it collected.
So as an example, if a customer bought a new GPS from us we would accept their old GPS and prevent it going into a landfill site by disposing of it safely.
Under the WEEE regulations, all new electrical goods that fall under these regulations will be marked with the crossed-out wheeled bin symbol shown here.
How to return your WEEE:
Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you wish to return your WEEE item, you can drop it off at one of our stores, please note that you must show your .Com receipt at this time.
Alternatively you can post your item to the following address together with a copy of your receipt:Runnersneed.com, 2 Thornberry Way, Guildford, GU1 1QB. Please note any or all postage costs are your responsibility.
**Update for 2010** Under the Waste Battery Regulations, Runners Need are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to any of our stores in person (please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
