RETURNS & EXCHANGES
PLEASE NOTE: Our returns team are currently working on items received 14 days ago, we are working hard to process all returns and apologise for any inconvenience caused.
We want you to be happy with your purchase. If you wish to return an item, you can post it back to us, return it in-stores or take it to a Collect+ point.
The usual warranty period of one year still applies, or a two year warranty when purchased against an explore more card.
Please ensure all tags are retained, as they must be returned with the product upon its return to us. The product must also be in a new unused condition and a proof of purchase will be required. If you are returning an electronic item for a faulty assessment please make sure you return the complete product - this includes the original chargers and cables the product came with.
Please allow 7 working days to receive an email stating that your items have been returned.
How can I return an item?