Returns and Exchanges


How do I return an item?

BY POST

 

Returns are accepted within 30 days of purchase. Please print and complete the Returns Form, then post it along with your item/s to:

 

Outdoor & Cycle Concepts

PO Box 75

Malmesbury

SN16 9WQ

 

We recommend you send it by recorded delivery as we are not liable for items lost in the post.

 

Please note that the cost of returning an item is not covered by Runners Need, however if the item you have received is wrong or faulty, postage will be reimbursed.

 

Due to health and safety regulations, we are unable to accept goods that are not returned in a clean, unused condition. Please allow 7 working days to receive an email stating that your items have been returned. 


COLLECT+

 

You can also return your items with Collect+ at over 7,000 locations.

 

1) Complete the Returns Form and place it inside your parcel

2) Download and print your Collect+ label

3) Attach the label to the outside of your parcel, ensuring the original address is covered

4) Drop your parcel at any Collect+ drop-off point

 

Keep your returns receipt so that you can track your parcel online. Please note that Collect+ can only accept parcels under 10kg in weight and within the dimensions 50 x 50 x 50cm. 

 

 


IN-STORE

 

You are welcome to return your item at any of our stores. The item needs to be in new, unused condition and you will need to bring a copy of your receipt as a proof of purchase, together with the product's original packaging and labelling. Items can be returned for a refund in-store within 30 days of purchase, free of charge.

 

Find your local store.

 

 


Returning faulty items

 

If an item is faulty and you wish to return it, please complete the details on the reverse side of your delivery note, giving details of the fault and send it back to us within the warranty period of 1 year, 2 years for valid Explore More members. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate once the goods have been assessed by the Aftersales Team. All goods must be in an unused condition together with a copy of your original receipt. 

 

We regret that we can only reimburse postage costs if the goods are faulty or if you are unhappy with substitute items that were supplied for an out of stock item.

 

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit. 

 

Returns address:

 

Outdoor & Cycle Concepts Ltd

PO Box 75

Malmesbury

SN16 9WQ

 

 

Faulty Goods Guarantee

 

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes fault caused by accident, neglect or misuse. If you find a fault with a new product, please complete the reverse side of the delivery note, explaining the area or part that has failed. Once returned, the goods will be assessed by our Aftersales Team.

 

Items should be returned in a clean and dry condition and be free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return the items to you.

 

Please be aware that goods that are thought to be faulty may be returned to our suppliers, therefore any refund, repair or exchange may take up to 4 weeks. 

 

If products purchased become faulty and are replaced or repaired under the manufacturer’s warranty directly, your Runners Need warranty will become void as a result.

 

Consumer Right to Cancel

 

If you wish to exercise your rights to cancel under the Consumer Contracts Regulations, you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note along with the new and unused product in its original packaging and labelling, within 14 days of the delivery. We will then refund the outward postage costs, but you will need to pay to get the goods back to us.