RETURNS & EXCHANGES
We want you to be happy with your purchase. If you wish to return an item, you can post it back to us, return it in-store or take it to a Collect+ point.
The usual warranty period of one year still applies, or a two year warranty when purchased against an explore more card.
Please ensure all tags are retained, as they must be returned with the product upon its return to us. The product must also be in a new unused condition and a proof of purchase will be required. If you are returning an electronic item for a faulty assessment please make sure you return the complete product - this includes the original chargers and cables the product came with.
Please allow 7 working days to receive an email stating that your items have been returned.
Items purchased in-store and online from 1st November to 24th December 2018 can be returned up until 31st January 2019.
How can I return an item?