New Vacancy - ICT Engineer, Guildford Head Office  

We are looking for a customer focused ICT Engineer to join an energetic, dynamic IT team based at our offices in Guildford.


The role provides support and customer service to Outdoor and Cycle Concepts stores throughout the UK and to our Head Office in Guildford.


You will be responsible for dealing with incidents and tickets, escalated from 1st line support, ensuring they are dealt with in a satisfactory and timely manner.


You will be driven and highly motivated with knowledge of computer software and hardware and a variety of internet applications, networks and Windows operating systems. 


You will also have great attention to detail and troubleshooting abilities.  You will be supporting desk top operating systems running Windows 7, 8 and 10 with Office 2013/16.


Our goal is to provide prompt, professional solutions to customers, ensuring minimum downtime and problem resolutions for all incidents, requests and general enquiries.


You will be certified as an IT Technician (eg CompTIA A+, Microsoft Certified IT Professional), have a good knowledge of internet security and data privacy principles and be part of an on call rota.


Apply with your cv and covering letter to