Explore More Terms And Conditions




The Explore More Benefits Scheme is operated by Outdoor and Cycle Concepts Ltd. Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire SN16 9SH (we", "us" or "our").

This page (together with our General Terms and Conditions, Community Terms of Use and our Privacy Policy) sets out the terms and conditions of the Explore More benefits scheme ("the scheme"). Where there is any inconsistency with our other terms and conditions, the terms and conditions set out below prevail.

Please read these terms and conditions carefully before using the membership card which we provide you under the scheme ("your membership card"). By registering with the scheme or using your membership card, you indicate that you accept these terms and conditions.


Registration To Explore More Benefits Scheme

Any individual who is aged 16 years or over and is a resident of Great Britain is eligible to become a member of the scheme. Our employees and any relatives of such employees are eligible to become members of the scheme, subject to the restrictions in these terms and conditions.

You can apply to become a member of the scheme by registering in any participating Snow + Rock, Cycle Surgery, Runners need or Cotswold Outdoor store. We reserve the right to refuse any application for membership.

Explore More membership card

As a member of the scheme you will receive a membership card which will remain our property. Your membership card is evidence of your membership of the scheme and you may be required to present this in certain circumstances.

A membership card is not a cheque guarantee, credit or debit card, and cannot be exchanged for any monetary value. Your membership card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership. We reserve the right to withdraw any individual membership card at any time.

You can use your membership card at participating Snow + Rock, Cycle Surgery, Runners Need or Cotswold Outdoor stores, on the Cotswold website www.Cotswldoutdoor.com or via phone or mail order. You cannot redeem any benefits of the scheme at any store which does not participate in the scheme, including (but not limited to) The North Face, Harrods, Selfridges and Rock Bottom Outlet. We reserve the right to enrol, withdraw or amend the participation of any store in the scheme at any time.


Changes To Explore More Benefit Scheme

If your contact details change, please contact us on 0845 100 1000 (Monday to Friday 9am – 5.30pm) or by email toexploremore@snowandrock.com and we will update these for you. You may be asked to register or confirm existing security details.

We reserve the right to revise and amend these terms and conditions from time to time and we will notify you of such changes by using the contact details you have provided to us or by posting a notification on our website. You will be subject to the terms and conditions in force at the time that you make use of a benefit under the scheme.

We reserve the right to withdraw this scheme at any time in accordance with these terms and conditions.


Two Year Guarantee

All products sold are covered by a manufacturers guarantee. These are normally twelve months unless otherwise stated from the date of the original sales invoice.

In addition to the first twelve months manufacturers guarantee for all purchases recorded against your Explore More membership we provide a further twelve months guarantee on all new products Purchased from 28th October 2015 at no extra cost.

This guarantee covers items against failure to provide reasonable wear owing to defective workmanship or materials from reasonable wear.

If your item does develop a fault, we will arrange for it to be repaired or replaced, at our discretion, free of charge. If the item is replaced, and an exact replacement is not available, we will do so with one of equivalent specification.

The guarantee excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.



Terms Of Explore More Member Benefits

Monthly Prize Draw:

Until further notice, members will have the opportunity to be entered into a prize draw to win gift vouchers for Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor.

(a) Entry for residents of Great Britain

As a resident of Great Britain (England, Scotland or Wales), each time you supply your membership card number when purchasing goods in a participating Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor store in Great Britain, on the Cotswold website www.cotswoldoutdoor.com or via phone or mail order, you will be automatically entered into a monthly prize draw.

(b) Entry for residents of Northern Ireland

For residents of Northern Ireland, no purchase is necessary. You may enter a free prize draw by sending your name, address and membership number on a postcard to the postal address set out below.

For residents of Northern Ireland only six entries are permitted each month. Each postal entry must be sent under separate postage and received by the closing date for the promotion in question, which will be the last day of the calendar month. If they are postmarked in one month but received the following month they will be entered into the draw for that following month for as long as such promotions continue to be held.

(c) Terms applicable to all entries

A member cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. Any entry which is illegible, contains false, incomplete or misleading information or is otherwise not in accordance with these terms and conditions will be ineligible for entry into the draw. No purchase is necessary. All prizes must be claimed within 3 months of notification of winning the prize.

All entries from residents of Great Britain and Northern Ireland go into the "hat" for each draw. Each prize draw is open until the end of that calendar month. Within 5 days of the closing date of each prize draw, we will randomly select a winner entry from all of the eligible entries during that calendar month. We will notify the winner by post within 10 days of the closing date of that prize draw.

(d) Notification of winner

We will present the winner with Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor gift vouchers to the value of £100. All prizes will be provided to winners, within 30 days of the closing date of the prize draw by post or, where the winner agrees, having been offered this at our discretion, in person at a Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor store. Normal Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor gift voucher terms and conditions apply. Gift vouchers may be redeemed in any Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor store.

By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner of the prize draw and for any print, point of sale or other marketing materials relating to this prize draw. Entrants must retain all transaction receipts as proof may be required when claiming prizes.

If you are a winner, you may have to provide additional information (including, without limitation, proof of age, transaction or identity) and complete additional documents and return them to us within a specified period. If you fail to satisfactorily provide such information or complete such documents within the required time period, or if notification is returned as undeliverable, you may be disqualified as a winner and an alternative winner may be selected.

(e) Administration of prize draw

The Company is the promoter of this prize draw and all postal entries should be sent to: Explore More Entries, Outdoor and Cycle Concepts Ltd., Head Office, Unit 11,Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH. No employee of the Company or a relative of an employee of the Company is eligible to enter this prize draw.

We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or of the spirit of this prize draw. The Company's decision is final in all matters relating to this prize draw and no correspondence or discussion will be entered into. We will send to anyone on request the names of the winners in the 3 months immediately preceding any such request. Any request should be sent to the postal or email address set out in these terms and conditions and, if postal, should be accompanied by a self-addressed envelope. In the event of unforeseen circumstances the Company reserves the right to modify these terms and conditions prior to any closing date.


Offers And Other Additional Benefits

From time to time we may provide you with additional offers and discounts which may be redeemed in participating Snow +Rock, Cycle Surgery, Runners need or Cotswold Outdoor stores, on our website or via phone or mail order and with selected third parties. Such additional offers and discounts are subject to any additional terms and conditions that we notify to you from time to time.


PLEASE NOTE: All offers cannot be used in conjunction with any other offer or discount and are subject to availability.