HOKA 30 Day Challenge Trial Terms & Conditions

  • The HOKA 30 Day Challenge is available for all Runners Need customers in the UK who have purchased HOKA footwear from 1st October 2021 to 31st October 2021
  • It is not available to customers resident in other countries. 
  • Products must have been purchased from a Runners Need store or from www.runnersneed.com only.
  • Products purchased from HOKA direct or other authorized HOKA retailers will not be accepted and will be returned to the customer at their cost. 
  • During the 30-day period commencing from the date of delivery of the HOKA products, customers can use the footwear as per their normal level of usage. 
  • If the customer wishes to return the shoes for any reason they may be returned for a refund of the purchase price paid. 
  • Returns must be received in a hygienic condition for processing with any excessive soiling removed prior to return. 
  • Any returns received back in an unacceptable condition will be returned to the customer at their cost or destroyed, with no refund provided. 
  • Used returned product will be disposed of by Outdoor & Cycle Concepts Limited through their recycling partner SOEX and cannot be re-sent to the customer once received unless returned if they do not comply with the condition requirements set forth above. 
  • The scheme is offered on full price footwear only and is not applicable to items purchased at a discount price, including through Vitality discount. 
  • To return, customers must return back to Outdoor & Cycle Concepts. 
  • Details on how to return are set out at https://help.runnersneed.com/hc/en-gb/categories/360000411780-Return-Refunds
  • Any returns received after the 30 day window will be processed or returned to the customer at the providers discretion. 
  • The refund will be processed back to the original form of payment. 
  • Exchanges are not available for HOKA 30 day challenge returns. 
  • The provider reserves the right to refuse a return in the case of any abuse of the scheme. 
  • The HOKA 30 day challenge is not applicable to staff discount purchases.   
  • The HOKA 30 day challenge is not applicable to product purchased from running events at which HOKA products are sold. 
  • Outdoor & Cycle Concepts Limited trading as Runners Need reserves the right to change the terms of the HOKA 30 Day Challenge and its other returns policies at any time.

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