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Help Centre


Our self-service help centre will answer many questions around ordering, returns and product knowledge. It is easy to use and available 24/7. We recommend to check here first before you contact us. Go to the Runners Need Help Centre.

Customer Service:


The Runners Need customer service team are available:


- Monday, Tuesday, Thursday and Friday 8:00 - 17:00 GMT - Live Chat | Email | Phone
- Wednesday 10:00-17:00 GMT Live Chat | Email | Phone (Staff training until 10:00)
- Saturday - 9:00 - 16:00 GMT - Live Chat | Email

- Sunday - 9:30 - 15:30 GMT - Live Chat | Email

Contact Details:



To send an email to our customer service team complete our online form. It’s helpful if you copy and paste any relevant links into your email.

We aim to respond to emails within 8 business hours.




UK:  01174562342

International: +44 (0)1483 445390




Runners Need
PO Box 75


SN16 9WQ

United Kingdom