Standard orders to a UK delivery address usually take 2-4 working days from the day you place your order for us to pick, pack, despatch, and for the courier to deliver to your address. Scottish Highlands and Islands may take up to 2 working days longer for delivery than mainland UK. Delivery to Europe typically takes an additional 2 working days and delivery outside of Europe will take longer, depending on the destination country.
Standard orders will normally be delivered via Royal Mail First Class parcel service and are made between 8am and 6pm, Monday to Friday. Smaller items will be posted through your letterbox, but for larger items a card will be left should no-one be there to accept the parcel. A signature will be required on delivery or, if you are not in, a neighbour’s signature will be taken if available, and a card left at your address to let you know where your parcel is. We are happy to deliver to work addresses, excluding PO Box numbers. In some instances, and at our discretion, we will upgrade to a traceable courier service at no extra cost to you.
Standard delivery timeframes are subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods that are out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.
Different colours and sizes of the same item can have different delivery times. Please pay attention to the delivery date stated.
Parcels will be despatched when all items in your order are available. To arrange a split parcel delivery, please contact our customer services team.
Next Day and Named Day delivery services are currently not available.
Standard Delivery Charges to UK
- UK Mainland Orders: Free until Monday 5th Dec 2016
- Scottish Highlands + Islands (inc. Channel Isles): £3.95
- Northern Ireland: £3.95
- BFPO: £3.95
- Any UK Address for Gift Vouchers: FREE
Standard Delivery Charges to Europe
- Europe Zone 1 (Republic of Ireland, Belgium, France, Germany, Luxembourg, Monaco, Netherlands): £9.95
- Europe Zone 2 (Austria, Denmark, Italy, Portugal, Spain, Sweden): £14.95
- Europe Zone 3 (Andorra, Iceland, Liechtenstein, Norway, Switzerland, Turkey, Rest of Europe): £24.95
- Standard Delivery Charges to the Rest Of The World
- World Zone A (Australia, Canada, China, Hong Kong, India, Israel, Japan, Kuwait, Qatar, Saudi Arabia, Singapore, South Africa, UAE, USA): £24.95
World Zone B (Rest of World): £39.95
Deliveries from Runners Need are not made duty paid, so additional local duty and taxes need to be paid in certain countries to enable receipt of the goods. This is the customer’s responsibility.
A full list of countries that we ship to is available in the country drop-down menu in the checkout.
Shipment of oversized items to World Zone countries can be organised, but only by phoning our customer support line on +44 (0)845 100 1000.
Runners Need's acceptance of your order commences when your order is despatched. At this point, the purchase contract is formed and you will be charged for the goods.
If your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.
All delivery charges and timings are subject to change without prior notice.