PRICE MATCH PROMISE

We are committed to delivering a fantastic selection of products at great prices.

Find the same product cheaper (in-store or online by another UK VAT registered retailer) and we will match it or refund the difference up to 7 days after purchase.

Explore More sign up required (email address required).

Online

Please contact our Customer Service Team on 0845 376 7679, or via enquiries@runnersneed.com with evidence of the lower price. This can be, for example, a copy of an ad, a screen grab or a reference to a web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for us to verify your price challenge to give you the best price possible. Price match changes can only be done through our call centre.

In-store

Simply take evidence of the lower price (as per above) into a store and show it to one of the team. Our in-store experts will validate the price match.

Terms and conditions

To benefit from Price Match Promise you must:

  • Be an Explore More Member. See website or ask one of our in-store experts for details of our Explore More membership club.
  • Make a claim within 7 days of purchase

Price Match Promise can only be claimed against a UK VAT registered retailer that has the product in stock and available for immediate purchase or delivery either in-store or online. The following are excluded:

  • Auction Sites
  • Market Places
  • Duty Free
  • Sole Traders

Where a comparison is being made with an online retailer delivery charges will be considered as part of the total price.

The product in question must be identical in:

  • Condition
  • Style
  • Year
  • Specification
  • Size
  • Colour

Price Match Promise excludes:

  • Gift Vouchers
  • Services
  • Finance scheme – 0% interest excluded, other options are still available
  • Purchases made using discount codes, partner and affiliate codes and other offers/promotions including Vitality

Price Match Promise is only applicable:

  • Against the standard advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher / discount codes.
  • For transactions completed in £ sterling (UK).

All Price Match Promise transactions are carried out at the discretion of Outdoor & Cycle Concepts Ltd.

Outdoor & Cycle Concepts Ltd reserves the right to withdraw the Price Match Promise at any time.

If you still haven't found the information you are looking for, check the Help Centre or Contact us.